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Description
The lines between digital and physical customer engagement are blurring, making it more challenging but ever more necessary to pursue customer experience excellence. Organizations are responding to a cycle of hyper-adoption and hyper-abandonment by consumers as they quickly adopt interactions that make their lives easier and abandon those that do not just as quickly. This webinar shares best practices and how retailers measure up when it comes to omnichannel and digital store capabilities.
Key takeaways:
- How are consumer behaviors and technology changing the retail store?
- How do retailers measure up when it comes to omnichannel capabilities and bringing digital enablement technology in-store?
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