Log in to watch this webinar
Client log in
Welcome back. Log in to your account to continue.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this webinar
This webinar is available for purchase ($300).
Description
Customers often cross multiple channels or lines of business as they engage with a brand, but the ability to visualize and understand the experience that customers went through continues to be a gap for many companies. Because of this, many companies continue to approach customer experience (CX) in a disconnected way, with multiple silos running their own voice-of-the-customer (VoC) efforts. But to drive CX transformation, CX leaders must lead the charge to connect the VoC data dots — and establish and present a unified view. In this webinar, we outline why this is necessary and what companies must do to achieve broader CX intelligence that delivers business outcomes.
Key takeaways:
- Understand why connecting the VoC dots is critical to CX success.
- Learn how to build your strategy to achieve this bigger-picture view.
Target audience level: beginner and intermediate
Technical information
You'll receive an email with dialing and Webex instructions prior to the Webinar.
Webinar FAQs
See the Webinar FAQs for answers to technical and other Webinar questions.