Skip to main content

Save or Share this Report

WEBINAR: Connect Your VoC Data Dots To Achieve CX Success

June 29, 2020

Primary author headshot
  • Presented by Faith Adams

Are you ready for the future of VoC and CX measurement? Participate in our 2020 VoC and CX Measurement Maturity Survey to find out! The survey will be available until July 10, 2020.


Customers often cross multiple channels or lines of business as they engage with a brand, but the ability to visualize and understand the experience that customers went through continues to be a gap for many companies. Because of this, many companies continue to approach customer experience (CX) in a disconnected way, with multiple silos running their own voice-of-the-customer (VoC) efforts. But to drive CX transformation, CX leaders must lead the charge to connect the VoC data dots — and establish and present a unified view. In this webinar, we outline why this is necessary and what companies must do to achieve broader CX intelligence that delivers business outcomes.

Key takeaways:

  • Understand why connecting the VoC dots is critical to CX success.
  • Learn how to build your strategy to achieve this bigger-picture view.

Target audience level: beginner and intermediate

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Contact us to learn more.

Purchase Webinar

Price: $ 300.00(USD)


Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.