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For Customer Experience Professionals

VIDEO: Create Experiences Rooted In Customer Needs, Not Technology

On-Demand Keynote From CX SF 2019

November 8, 2019

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Innovation is crucial to staying in business and thriving, so companies reinvent themselves, new ones are born, and established ones die every day. Yet many innovation attempts fail because companies seduced by the glamour of new technologies fail to root their efforts in understanding of real human needs. What can you do to help your company steer clear of this existential threat?

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