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Customer Call Centers: Dos And Don'ts

February 7, 2019

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When we have the online channels (e.g., web, mobile app, etc.) all secured, fraudsters turn to the customer call center as an avenue to commit fraud. This webinar explains key types of fraud, best practices, and pitfalls to avoid when implementing a call center identity verification and authentication strategy.

Key takeaways:

  • Identity verification in the call center.
  • Authentication in the call center.
  • Step-up authentication in the call center.
  • Self-service in the call center.

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