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For Customer Experience Professionals

WEBINAR: Customer Experience Predictions 2021: Trust And Zero UI

Wednesday, December 9, 2020, 11:00 AM-11:40 AM Eastern time

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Description

Customer experiences (CX) and the work of the people who create them evolve continually, but the pandemic has been changing CX faster than ever — and those changes will accelerate in 2021. Join CX advisor Tristan Back for this interview of CX research director David Truog about Forrester’s CX predictions for 2021.

Key takeaways:

  • Plan for consumers flocking to trusted brands for in-person experiences.
  • Extend diversity and inclusion efforts to CX — not just EX — to do well by doing good.
  • Become one of the leaders in essential CX competencies to accelerate improvement.

Target audience level: all levels

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