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Customer Identity And Access Management: What's Hot And What's Not

Based On The Forrester Wave™

November 17, 2020

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In this webinar, we review the evaluation criteria and results of Forrester's Q4 2020 customer identity and access management (CIAM) Wave. We look at scores of the evaluated solutions as well as recap some demonstration highlights.

Key takeaways:

  • CIAM solutions in 2020: What are the new requirements?
  • Business system (CRM, etc.) integration of CIAM solutions: Where is the market now?
  • Strong customer authentication features: What's the landscape for passwordless?
  • Other vendor investment themes

Target audience level: intermediate and advanced

Vendors mentioned: Akamai, Auth0, ForgeRock, IBM, LoginRadius, Microsoft, Okta, OpenText, Optimal IdM, Ping Identity, Salesforce, SAP, and WSO2.

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