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WEBINAR

Customer-Obsessed Identity And Access Management: Myth Or Reality?

March 2, 2020

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This webinar was originally scheduled for March 4, 2020.

Description

This webinar looks at how to implement Forrester’s customer-obsessed operating model for the organization’s customer-facing identity and access management (CIAM). We look at how to create a CIAM program that is customer-led, uses metrics, is insights-driven, and is fast. We explain the key best practices for connecting CIAM to the structure, culture, talent, processes, and technology of the firm’s core.

Key takeaways:

Learn how to:

  • Create a delightful customer security experience with CIAM.
  • Sell customer-obsessed CIAM internally.
  • Use customer-obsessed CIAM to generate or augment relevant business intelligence.

Target audience level: intermediate

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