Skip to main content

Save or Share this Report


Customer-Obsessed Identity And Access Management: Myth Or Reality?

March 2, 2020

Primary author headshot

This webinar was originally scheduled for March 4, 2020.


This webinar looks at how to implement Forrester’s customer-obsessed operating model for the organization’s customer-facing identity and access management (CIAM). We look at how to create a CIAM program that is customer-led, uses metrics, is insights-driven, and is fast. We explain the key best practices for connecting CIAM to the structure, culture, talent, processes, and technology of the firm’s core.

Key takeaways:

Learn how to:

  • Create a delightful customer security experience with CIAM.
  • Sell customer-obsessed CIAM internally.
  • Use customer-obsessed CIAM to generate or augment relevant business intelligence.

Target audience level: intermediate

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.

Contact us to learn more.

Purchase Webinar

Price: $ 300.00(USD)


Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.