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Description
This webinar looks at how to implement Forrester’s customer-obsessed operating model for the organization’s customer-facing identity and access management (CIAM). We look at how to create a CIAM program that is customer-led, uses metrics, is insights-driven, and is fast. We explain the key best practices for connecting CIAM to the structure, culture, talent, processes, and technology of the firm’s core.
Key takeaways:
Learn how to:
- Create a delightful customer security experience with CIAM.
- Sell customer-obsessed CIAM internally.
- Use customer-obsessed CIAM to generate or augment relevant business intelligence.
Target audience level: intermediate
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