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Develop Your Customer-Facing Breach Notification And Response Strategy

October 13, 2015

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If you wait until after a breach event to figure out how to communicate with and notify your customers, you're doing it wrong. A botched customer-facing response to a breach fails to inspire confidence and hinders recovery. Security & Risk (S&R) Pros must consider aspects of customer-facing breach response and communications as a part of incident response planning, and they must identify who to call for help in the event of a customer data breach.


  • Public perception postbreach sets the tone for recovery.
  • Evolving regulations require customer breach notification.
  • Service providers can help cover core capabilities for notification and response.

Key takeaways:

  • Understand why it's critical to develop a strategy in advance.
  • Identify external experts that can help.
  • Evaluate the top breach notification and response services providers.

Vendors mentioned: AllClear ID, CSID, Equifax, Experian, ID Experts, Kroll, LifeLock, and NPC

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