Skip to main content

Save or Share this Report


Digital Business Predictions 2021

December 16, 2020


2020 was a year that no company will ever forget. The pandemic changed everything. Companies that had laid the foundations of cloud, agility, and strategic partnerships were ready to respond with digital solutions. Those that hadn’t scrambled and flailed. In 2019, 85% of firms viewed digital as nice to have. In 2020, every company learned that digital is critical to customer and business success. In 2021, we predict that every company will accelerate its digital transformation with a focus on customers and the products, practices, platforms, partners, and places to sell to and serve them. In this webinar, we describe our predictions and what it means for you.

Key takeaways:

  • Predict how digital acceleration will shift the opportunity to become a digital business focused on new products and business models.
  • Gain insight into how vendors are gearing up to help you transform digital customer experiences, including digital asset management, product information management, and commerce platforms.
  • Learn how digital operations platforms will evolve to become your digital core.
  • Establish a new co-innovation partnership aligned with the direction that service providers are heading.

Target audience level: all levels

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.

Contact us to learn more.

Purchase Webinar

Price: $ 300.00(USD)


Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.