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Description
Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to monitoring professionals to derive insights for feedback and improvement. In the modern digital age, infrastructure and operations (I&O) and the business must work together to understand service popularity, responsiveness, and faults. Without this customer experience collaboration, enterprises risk losing customers to competitors with better-thought-out workflows.
Key takeaways:
- A great DX requires end-to-end digital experience monitoring.
- DEM suffers from visibility gaps.
- Enterprises must master the finer points of DEM to be successful.
Target audience level: beginner and intermediate
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