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For Customer Insights Professionals

WEBINAR: Turbocharge Value From Data And Insights With A Center Of Excellence: Five Critical Enablers

Tuesday, September 17, 2019, 11:00 AM-11:40 AM Eastern time

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Description

About half of organizations are failing to apply the majority of their data analytics work to driving business outcomes. And that’s true for use cases across the spectrum — from marketing to operations, CX to supply chain, research to behavioral analytics — and across industries. This applies to all areas of the organization: business, IT, regions, and geographies. In this webinar, find out how organizing as a center of excellence (COE) can help your organization break through the barriers.

Key takeaways:

  • Learn the differences between centralized (shared services), decentralized (distributed), and COE (hub-and-spoke) org models.
  • Learn that operating as a COE is a way of working, not “just” an org chart. We look at what’s common to COEs and what can — and should — vary based on your situation. Hint: A focus on human skills, from storytelling to resilience, is key.
  • Learn about the five critical enablers of a COE’s success. One enabler: Stop producing deliverables that no one’s using to take action! That’s a way to get time back for changing the way we work.

Target audience level: Beginner and intermediate.

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Price: $ 300.00(USD)

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