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For Customer Experience Professionals

WEBINAR: Embrace Emerging Behavior To Create Great Employee Experiences

April 4, 2017

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Description

CX professionals should use their design and observation skills to enhance the employee experience as well. Companies must make it easier for employees to concentrate on important work and collaborate with peers. And they should identify emergent employee behaviors to guide the creation of future employee experiences.

Key takeaways:

  • Make it easier for employees to concentrate on important work and collaborate with colleagues.
  • Evaluate performance in ways that are forward-looking and that emphasize coaching.
  • Use observational research skills to identify emergent behaviors that are better than standard processes.

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