Skip to main content

Save or Share this Report

WEBINAR: Embrace Over-The-Top Communication Services For Business

June 19, 2013

Primary author headshot


As companies evolve their strategies to embrace systems of engagement, CIOs are likely to benefit from the emergence of a social media communications platform. The winning social media communications and collaboration services focus on interoperability and multivendor support, providing the communications infrastructure for systems of engagement.

This webinar outlines the opportunities and challenges for communication platforms that offer business line managers from marketing, sales, portfolio management, and HR tools to drive innovation and closer customer engagement.

At the same time, such communication platforms need to empower employees with more informal communication and collaboration channels that can be integrated into the wider corporate IT environment, including customer service and R&D activities.


  • Changing Communication Behavior
  • Emerging Communication Platforms
  • Usage And Deployment Scenarios

Vendors mentioned: Deutsche Telekom, Ericsson, Google, GSMA, MetroPCS, Nokia Siemens Networks, Orange, SK Telecom, Swisscom, Telefónica, and Verizon Wireless.

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Contact us to learn more.

Purchase Webinar

Price: $ 250.00(USD)


Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.