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Companies in every industry must become software-as-a-service (SaaS) providers to deliver great customer experiences and become digital leaders. Why? SaaS capabilities reinvent and revolutionize the customer experience. SaaS capabilities are the basis for an ecosystem where partners, customers, and employees engage in real time and for a centralized, single source of information that can serve up predictive analytics and "smart" business processes. By delivering SaaS to your customers, you can support customers and partners anywhere, anytime, on any device — at the fast pace that today's business demands.
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Vendors mentioned: AWS, Dimension Data, IBM, NTT Data, Oracle, and salesforce.com
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Software-as-a-service (SaaS) has already revolutionized the software world, and now companies outside of the software industry are transforming business models by becoming SaaS providers too. These new SaaS models are the future of customer engagement, pa
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