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Description
Companies in every industry must become software-as-a-service (SaaS) providers to deliver great customer experiences and become digital leaders. Why? SaaS capabilities reinvent and revolutionize the customer experience. SaaS capabilities are the basis for an ecosystem where partners, customers, and employees engage in real time and for a centralized, single source of information that can serve up predictive analytics and "smart" business processes. By delivering SaaS to your customers, you can support customers and partners anywhere, anytime, on any device — at the fast pace that today's business demands.
Agenda:
- Vision: The Emerging SaaS Economy
- How SaaS Will Revolutionize Customer Engagement And Build Sustainable Competitive Advantage
- Key Approaches And Considerations For SaaS Delivery
Key takeaways:
- Learn what the SaaS economy means to you.
- Checklist for SaaS delivery.
Vendors mentioned: AWS, Dimension Data, IBM, NTT Data, Oracle, and salesforce.com
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