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Description
Customer experience (CX) enablement is critical not only to customer experience delivery, but also to creating an employee experience that attracts, engages, and retains top talent. That should be reason enough to take enablement practices seriously, and yet the vast majority of firms neglect the organization, leadership, technology, and processes that enable the workforce.
In this webinar, TJ Keitt and Sam Stern describe how firms can be deliberate about their CX enablement practices, and, in the bargain, deliver better customer and employee experiences.
Key takeaways:
- Learn how bad CX enablement harms your customers’ experience.
- Understand what components are critical to successful CX enablement.
- Learn where most CX enablement efforts go off track.
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