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For Customer Experience Professionals

WEBINAR: Forrester Futurology Episode II: Trends For 2016 And Beyond

June 1, 2016

This Webinar is part of a series.  You can view Forrester Futurology Episode I: Trends For 2016 And Beyond on-demand.

Description

Come and listen to what Forrester thinks will be some groundbreaking trends over the next five to 10 years. We share early research findings on the ways we will leverage technology over the next decade to solve new and existing business challenges, win new clients, and retain existing ones. The blending of the physical and digital worlds is changing mobile, and this change is accelerating. This, in turn, is altering customer expectations for user experiences across all digital channels, including digital stores. Join us and take a peek into this future and learn what you can do now to prepare your business!

Key takeaways:

  • Learn which digital store initiatives drive ROI and what initiatives are just fluff with Adam Silverman.
  • Understand the future states of mobile experiences and what can be done now to prepare for them with Julie Ask.

Vendors mentioned: Apple, Celect, Facebook, Google, Reflexis, RetailNext, WeChat, and others.

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