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Description
Customer obsession is paramount for business success. This webinar will highlight Forrester's predictions for the evolving role of the CIO in 2017 and the trends that will drive this change, including: empowered customers will accelerate change; CIOs will shift operations to drive speed; and CIOs will deliver customer-obsessed business technology to address volatility and change.
Key takeaways
- Customer desires will accelerate change across the enterprise, including technology, business models, and leadership.
- A business technology strategy that leverages Agile, DevOps, and new views of talent will replace the limited bimodal strategy that has failed many.
- Cloud, open source, the internet of things, artificial intelligence, and AR/VR are among the technologies that can be leveraged to deliver on a customer-obsessed strategy.
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