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- Stay ahead of changing market and customer dynamics with the latest insights.
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Description
Generative AI (genAI) and agentic workflows are roiling technology services markets, overturning the 15-year stability of the prevailing business model. The era defined by time-and-materials pricing, agnostic technology positions, and people-driven business growth is no longer viable. Since the peak growth seen in 2021, the sector has become entirely different.
Starting in 2022, four powerful forces began converging to disrupt the services status quo, forcing providers toward radically different choices and reshaping the sector to deliver what enterprises need now.
Key takeaways:
- Learn how four forces shape technology service business models.
- Find out what separates winners from losers.
- Explore how, as a buyer of services, you can thrive in a reconstructed services economy.
Target audience level: intermediate
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