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For Application Development & Delivery Professionals

WEBINAR: GDPR And Its Impact On Customer Service Operations — Be Prepared!

Thursday, June 27, 2019, 1:00 PM-1:40 PM Eastern time

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Description

Consumers increasingly want better protection of their data, and regulators are responding. The EU's General Data Protection Regulation (GDPR) puts in place strict rules that companies must adhere to — and harsh penalties for those that don't — and now similar laws are spreading around the globe. Is your customer service operation and contact center prepared?

Key takeaways:

  • What does the GDPR do — and how are similar regulations spreading around the globe?
  • How does the proactive support of consumer data protection positively affect your brand?
  • What is the impact of GDPR-like regulations on customer service and contact centers?
  • What are the specific steps contact center leaders need to take to prepare?
  • What is the impact on your relationship with contact center outsourcers?

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