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Description
Consumers increasingly want better protection of their data, and regulators are responding. The EU's General Data Protection Regulation (GDPR) puts in place strict rules that companies must adhere to — and harsh penalties for those that don't — and now similar laws are spreading around the globe. Is your customer service operation and contact center prepared?
Key takeaways:
- What does the GDPR do — and how are similar regulations spreading around the globe?
- How does the proactive support of consumer data protection positively affect your brand?
- What is the impact of GDPR-like regulations on customer service and contact centers?
- What are the specific steps contact center leaders need to take to prepare?
- What is the impact on your relationship with contact center outsourcers?
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