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Description
Customer insights (CI) pros continue to struggle with driving more actions from data and insights. An insights center of excellence (COE), also called a hub-and-spoke model, is the leading organizational model to help achieve this goal. A COE’s success factor is its trust-building way of working that prioritizes human skills at the same level of importance as data and technology skills. Learn how a successful COE:
- Influences and drives rapid response to customer and business changes.
- Marries human skills with skill and experience in data and technologies.
Target audience level: beginner and intermediate
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