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How The Insights Center Of Excellence Powers The Adaptive Enterprise

October 21, 2020

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Please note that this webinar was originally scheduled for October 15, 2020 at 11am ET.


Customer insights (CI) pros continue to struggle with driving more actions from data and insights. An insights center of excellence (COE), also called a hub-and-spoke model, is the leading organizational model to help achieve this goal. A COE’s success factor is its trust-building way of working that prioritizes human skills at the same level of importance as data and technology skills. Learn how a successful COE:

  • Influences and drives rapid response to customer and business changes.
  • Marries human skills with skill and experience in data and technologies.

Target audience level: beginner and intermediate

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