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How To Apply The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020

January 12, 2021

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  • Presented by TJ Keitt


As the global coronavirus pandemic has shown us, businesses must rapidly adapt their customer experience (CX) strategies to keep up with changing customer needs. In order to do that, many businesses will need the help of outside consultants. But how can CX leaders help their businesses navigate this crowded consulting landscape? This webinar breaks down the CX strategy consulting market and discusses how to leverage the CX strategy consulting practices Wave to select the best partner to meet your business needs.

Key takeaways:

  • Discuss how CX consultancies combine their historical strengths with emergent CX management competencies.
  • See how Forrester has evaluated a select number of top consultancies in the CX strategy consulting field.
  • Learn how to apply your business needs to the assessment of the CX strategy consultancies, ensuring you pick the one that best fits your business needs.

Target audience level: beginner

Vendors mentioned: Accenture, Bain & Company, BearingPoint, Capgemini, Deloitte, EPAM, IBM, KPMG, McKinsey & Company, North Highland, PwC, and Rightpoint.

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Price: $ 300.00(USD)


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