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Description
This webinar explains current trends in the customer service space and how these trends are influencing the customer service vendor landscape. We discuss the results of Forrester’s latest customer-focused Wave and how to use the Wave when evaluating and selecting a customer service solution.
Key takeaways:
- Understand high-level trends influencing the customer service vendor landscape.
- Explore a list of the key players in the customer service space.
- Learn how to maximize Forrester’s research and resources, particularly the recent customer service Wave, to identify the right platform for your organization.
Target audience level: intermediate
Vendors mentioned: Creatio, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, SugarCRM, Verint, Zendesk, & Zoho
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