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How To Get Digital CX Right Amid The Pandemic

April 22, 2020

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Now that your customers are stuck at home because of the COVID-19 pandemic, they’re engaging with you more digitally. They’re also in a more fragile emotional state. That’s why your digital channels must be more emotionally attuned than ever. During this webinar, Rick Parrish discusses the importance of emotion in digital CX and three techniques for ensuring that your digital interactions get emotion right for customers during, and in the wake of, the pandemic.

Key takeaways:

  • Learn which emotions really drive great experiences and proven techniques for evoking each one in digital channels.
  • Delve into the peak-end theory to create emotionally positive memories for customers.
  • Understand how to communicate more clearly and simply than ever.

Target audience level: all levels

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Price: $ 300.00(USD)


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