How To Hire Customer-Centric Employees

You want to transform your corporate culture to be more customer-centric. One of the best opportunities for making this change is to shift who walks in the door in the first place. Companies that shift how they screen, interview, and onboard new employees have much better odds for truly changing the culture of the organization. They can do this by rewriting both the careers section of their websites and their job descriptions, creating interview guides that ask candidates the right questions, and then onboarding new hires with training materials that reinforce customer-centric values.

Agenda:

• Why companies should transform the way they hire new employees.
• Examples of what companies are doing to screen, interview, and onboard employees in ways that ensure new hires are customer centric.
• Recommendations for how to change the hiring process to yield more customer-centric new employees.

Key Takeaways:

• Map your customer experience strategy to key employee behaviors, and use those statements in job descriptions and interview guides.
• Modify interview processes to prioritize candidates that align with your desired customer experiences.
• Ensure your new hire onboarding process reinforces your intended customer experience.