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How To Rebuild Customer Trust After A Data Breach

April 16, 2020

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How you respond and communicate to customers about a breach and other disruptive events like ransomware sets the tone for recovery. Breach notification is more than just a regulatory requirement; it's an opportunity if done right.

Key takeaways:

  • Learn an approach for customer-first response using Forrester’s customer breach response lifecycle.
  • Examine elements of a good response from other breaches.
  • Gain an updated understanding of services providers that you can turn to for additional support.

Target audience level: beginner

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