This webinar was originally scheduled for November 13, 2019.
Description
Most brands in Forrester’s 2019 Customer Experience Index (CX Index™) stagnated. A few broke from the pack and earned significant score increases. This webinar will reveal what some of the biggest gainers did that made a difference.
Key takeaways:
- Learn the most impactful drivers for increasing customer experience scores.
- Discover proven tactics that brands used to boost their CX.
- Find out which strategic approach wasn’t a factor in these score improvements.
Target audience level: all levels
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