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For Customer Experience Professionals

WEBINAR: How US Companies Improved Their CX Index Scores

February 19, 2020

This webinar was originally scheduled for November 13, 2019 under the title, "How US Companies Improved Their CX Index Scores, 2019."

Description

Most brands in Forrester’s 2019 Customer Experience Index (CX Index™) stagnated. A few broke from the pack and earned significant score increases. This webinar will reveal what some of the biggest gainers did that made a difference.

Key takeaways:

  • Learn the most impactful drivers for increasing customer experience scores.
  • Discover proven tactics that brands used to boost their CX.
  • Find out which strategic approach wasn’t a factor in these score improvements.

Target audience level: all levels

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Price: $ 300.00(USD)

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