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How US Companies Improved Their CX Index Scores

February 19, 2020

This webinar was originally scheduled for November 13, 2019.


Most brands in Forrester’s 2019 Customer Experience Index (CX Index™) stagnated. A few broke from the pack and earned significant score increases. This webinar will reveal what some of the biggest gainers did that made a difference.

Key takeaways:

  • Learn the most impactful drivers for increasing customer experience scores.
  • Discover proven tactics that brands used to boost their CX.
  • Find out which strategic approach wasn’t a factor in these score improvements.

Target audience level: all levels

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Price: $ 300.00(USD)


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