This webinar was originally scheduled for November 13, 2019.
Description
Most brands in Forrester’s 2019 Customer Experience Index (CX Index™) stagnated. A few broke from the pack and earned significant score increases. This webinar will reveal what some of the biggest gainers did that made a difference.
Key takeaways:
- Learn the most impactful drivers for increasing customer experience scores.
- Discover proven tactics that brands used to boost their CX.
- Find out which strategic approach wasn’t a factor in these score improvements.
Target audience level: all levels
Related Research
Get Access
Already a Client?
Log in to access this webinar.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win.
Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks
aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win
in the age of the customer.
Contact us to learn more.
Purchase Webinar
Price: $ 300.00(USD)
PurchaseWebinar FAQs
See the Webinar FAQs for answers to technical and other Webinar questions.