Get access to a single webinar that is currently outside of your subscription.
Price: $250 (USD)
Partner with Forrester Research to get access to webinars, insights and frameworks aligned to your role. Shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
How do you pick the right ITSM software-as-a-service (SaaS) tool? Unfortunately, there is no one ITSM SaaS tool that fits every firm. Each firm must weigh the pros and cons for each solution and find the one that fits the best. However, you can apply techniques that break the decision down into manageable pieces. Come learn what the ITSM SaaS market landscape looks like and how to use data to break down the decision points to make picking your next ITSM SaaS tool easy as pie!
Agenda:
Key takeaways:
Vendors mentioned: Absolute Software, ASG Software, Axios Systems, BMC Software, CA Technologies, Cherwell Software, Citrix Software, EasyVista, helpline, Hornbill, IBM, LANDesk Software, Serena Software, ServiceNow, SysAid Technologies, TOPdesk, USU, Vivantio, and Zendesk
You'll receive an email with dialing and Webex instructions prior to the Webinar.
See the Webinar FAQs for answers to technical and other Webinar questions.
IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology services more efficiently and effectively. This updated market
This webinar was originally scheduled for March 7, 2023.In this webinar, we look at how to develop a more impactful knowledge management (KM) practice that will help your organization drive innovation and learning through both explicit (easy to document) and tacit (experience-based) knowledge. We cover agile knowledge management model, knowledge capacity building model, and storytelling with practical advice on developing and leading knowledge-sharing change.Key takeaways:Understand agile vs. waterfall knowledge management practices.Gain a holistic view of what it takes to make KM successful.Target audience level: intermediate
Service meshes and API management seem similar at first glance — what’s the difference? This webinar explains the different problems they solve and how each fulfills a different role in your IT architecture.Key takeaways:Learn what a service mesh is.Understand how service mesh differs from API management.Learn the value proposition that service mesh offers and its most valuable use case.Hear some future developments for service mesh.Target audience level: beginner
Only one thing is known going into 2023: There’s going to be whole a lot of uncertainty, with war, inflation, and supply chain issues top of mind. These forces all point to economic turbulence — but that’s not what Forrester’s data suggests when it comes to tech spend. Forrester’s research predicts that global tech spending will, for the first time ever, eclipse $4.8 trillion this year. How will 2023 play out? Attend this webinar to find out.Key takeaways:Discover Forrester predictions for technology executives in 2023.Learn how to prepare for the coming year using Forrester's relevant research and frameworks.Ask Forrester experts how to navigate a turbulent year ahead.Target audience level: all levels
