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For Infrastructure & Operations Professionals

WEBINAR: Make Your ITSM SaaS Tool Selection Easy As Pie

August 28, 2014

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How do you pick the right ITSM software-as-a-service (SaaS) tool? Unfortunately, there is no one ITSM SaaS tool that fits every firm. Each firm must weigh the pros and cons for each solution and find the one that fits the best. However, you can apply techniques that break the decision down into manageable pieces. Come learn what the ITSM SaaS market landscape looks like and how to use data to break down the decision points to make picking your next ITSM SaaS tool easy as pie!


  • Why Companies Are Choosing SaaS
  • The Differences Between Core, Additional, And Enabling Functionality And How To Compare
  • Additional Considerations For Purchasing SaaS Tools And How To Compare
  • What It Means And Where To Go For Additional Information

Key takeaways:

  • Think differently about how to choose an ITSM SaaS product.
  • Understand the landscape of ITSM SaaS products and how to evaluate each one to meet a specific enterprise needs.

Vendors mentioned: Absolute Software, ASG Software, Axios Systems, BMC Software, CA Technologies, Cherwell Software, Citrix Software, EasyVista, helpline, Hornbill, IBM, LANDesk Software, Serena Software, ServiceNow, SysAid Technologies, TOPdesk, USU, Vivantio, and Zendesk

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