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Description
Voice-based digital experiences are all the rage, with consumers using remotes, cars, speakers, and even microwaves that listen and/or talk. Companies that want to leverage this new touchpoint are piloting voice interactions with the hope of launching the next killer Alexa skill. But beware: Most voice experiences today fall short of customer expectations. This webinar discusses the promise, the reasons why they fail, and the design-centered path to success.
Key takeaways:
- The promise of digital voice experience: What is the state of consumer voice adoption and use today?
- The fails of digital voice experience: What are today’s voice experiences missing?
- The path to success: What human and technology considerations for voice experiences do companies need to learn?
- The strategy: How can companies augment their experience design strategy to brainstorm, design, and pilot successful voice experiences?
Vendors mentioned: Amazon, Amazon Alexa, Google, Google Home, IBM, and IBM Watson.
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