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Master The Experience-Level Agreement (XLA)

November 8, 2021


Companies are increasingly focused on improving the technology experience of their employees, but they’re using outdated service-level agreements (SLAs) to measure their success. While SLAs are important, experience-level agreements (XLAs) are a much better way to measure the impact of technology on employee experience. This webinar explores how to craft XLAs, measure them, and avoid their pitfalls.

Key takeaways:

  • Learn the key differences between SLAs and XLAs.
  • Understand why XLAs matter more than ever.
  • Get a list of the core technologies needed to create an XLA.
  • Understand best practices and pitfalls to avoid with XLA implementation.

Target audience level: beginner

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Price: $ 300.00(USD)


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