Log in to watch this webinar
Client log in
Welcome back. Log in to your account to continue.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this webinar
This webinar is available for purchase ($300).
Description
Companies are increasingly focused on improving the technology experience of their employees, but they’re using outdated service-level agreements (SLAs) to measure their success. While SLAs are important, experience-level agreements (XLAs) are a much better way to measure the impact of technology on employee experience. This webinar explores how to craft XLAs, measure them, and avoid their pitfalls.
Key takeaways:
- Learn the key differences between SLAs and XLAs.
- Understand why XLAs matter more than ever.
- Get a list of the core technologies needed to create an XLA.
- Understand best practices and pitfalls to avoid with XLA implementation.
Target audience level: beginner
Technical information
You'll receive an email with dialing and Webex instructions prior to the Webinar.
Webinar FAQs
See the Webinar FAQs for answers to technical and other Webinar questions.