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Description
Establishing an internal experience design team is a key ingredient for creating great customer experiences, but many firms struggle to evolve their experience design organizations to 1) meet the growing demand for design and 2) deliver great experiences for all customers in their target market — including often-marginalized segments like the aging population. This webinar describes how leading experience design organizations overcome these challenges and how to modernize your design practice.
Key takeaways:
- Learn how to scale design by hiring for new skills, establishing standards and processes, evolving your organizational structure, ensuring that democratization of design is done right, and keeping designers happy.
- Understand how leading firms invest in inclusive design to drive growth, avoid legal troubles, and attract talent.
- Envision how to bring inclusion into your experience design practice by introducing new people, processes, and tools.
Vendors mentioned: Adobe, InVision, Microsoft, Primacy, and UserZoom.
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