Skip to main content

Save or Share this Report

For Customer Experience Professionals

WEBINAR: Power Your CX Decision Making With Prioritization: Why And How

August 7, 2018

Primary author headshot
  • Presented by Ryan Hart

This call was originally scheduled for July 18, 2018.


Around the world, the opportunity for breakaway CX is wide open. Less than 14% of companies say they have even a basic process to prioritize CX projects. Those that do have a process are at an advantage to allocate CX resources and investments that maximize impact for both the customer and the company. By drawing from customer research, CX measurement, corporate strategy, and CX vision, CX pros can structure an effective prioritization approach that moves their CX from good to great.

Key takeaways:

  • Recognize how prioritization can be teed up in six months.
  • Learn how to prioritize CX projects around three categories and then advance it with more criteria and weightings.
  • Make better CX resource allocation and investment decisions with an evolved prioritization approach.

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Contact us to learn more.

Purchase Webinar

Price: $ 300.00(USD)


Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.