Description

Join us to explore the (often unexpected) impacts of AI and automation in 2020 and beyond. From remaking contact center labor models to changes in the way customer service work is done, 2020 will be a major tipping point.

Key takeaways:

• Dig into Forrester’s predictions for customer service in 2020.
• Learn how AI and automation will pull the rug out from under existing contact center labor models.
• Discover the impact of these changes on cost models for customer service.

Target audience level: beginner

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