ON-DEMAND WEBINAR

Predictions 2020: Customer Service

The Year That Automation And AI Reshape Customer Service

Original Broadcast Date: January 21st, 2020
Art Schoeller, null
Art Schoeller
Daniel Hong, null
Daniel Hong

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  • Predictions 2020: Customer Service
    Predictions Report
    October 31st, 2019

    We've survived the hype storm around chatbots . . . barely. 2020 will mark the beginning of the concrete alterations that AI beyond chatbots will make to customer service and contact center groups. Some jobs will alter irrevocably, but probably not the on

    Art Schoeller Annalise Clayton Caleb Ewald Daniel Hong  

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