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Predictions 2020: Insurance

February 4, 2020


A potential recession, lackluster customer experience results, and threats from big tech are on insurance executives' minds. This webinar outlines Forrester’s key industry predictions that will shape insurance in 2020. This conversation goes beyond the published predictions report, featuring insights from Forrester’s lead analysts: Ellen Carney and Jeffery Williams

Key takeaways:

  • Learn what market forces drove our 2020 predictions.
  • Consider how escalating claims costs, value-based consumers, and advances in emerging technologies, such as automation and the internet of things, will impact insurance executive priorities in 2020.
  • Discuss how firms should adjust their 2020 business and technology strategies to respond to major industry shifts.

Target audience level: all levels

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