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Delivering a great customer experience requires active participation from all employees across the organization, from the executive suite to the front line. This webinar defines employee engagement in a customer experience context and explains why it's important for delivering great experiences. It also identifies best practices for cultivating a shared customer experience vision, proven methods for empowering employees, and strategies for sustaining successful culture transformation efforts.
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Employee engagement drives both better customer experience and greater profit margins. What's more, it's essential for companies that want to sustain customer experience success over time. But most companies aren't doing what it takes to engage employees
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