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For Customer Experience Professionals

WEBINAR: Sharpen Customer Experience Focus With Employee Engagement

Thursday, September 05, 2013, 11:00 AM-12:00 PM Eastern time

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Description

Delivering a great customer experience requires active participation from all employees across the organization, from the executive suite to the front line. This webinar defines employee engagement in a customer experience context and explains why it's important for delivering great experiences. It also identifies best practices for cultivating a shared customer experience vision, proven methods for empowering employees, and strategies for sustaining successful culture transformation efforts.

Agenda:

  • Why Employee Engagement Matters
  • Examples And Best Practices From Companies That Leverage Employee Engagement To Provide Better Customer Experience
  • Recommendations For Delivering Better Customer Experience Through Engaged Employees

Key takeaways:

  • Why Employee Engagement Matters To CX
  • How To Drive Greater Employee Engagement And Leverage That To Deliver Better Customer Experiences

Vendors mentioned: Gallup, Kenexa, Root, and Walker.

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Price: $250.00(USD)

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