Surviving The Offshore Vendor Polarization Puzzle

Polarization between offshore providers in India is tightening its grip. While top players are rapidly growing and quite profitable, the majority of sub-billion dollar firms are falling pray to a staff augmentation death trap and are increasing headcount without corresponding returns. Margin pressures do not allow them to invest enough in building specialization or take proactive initiatives such as process consulting and cultural workshops to help clients ramp-up.

Clearly, non-specialist small and mid-size vendors have become tangled in this sub-scale net. As they get marginalized further with every passing year, it is imperative for their clients to evaluate the risk in continuing working with them and weigh up other options. Given that most clients are evaluating ways to cut costs to meet economic pressures, offshore services clients can leverage this opportunity to revisit client selection.

This teleconference helps offshore clients understand these market dynamics and recognize which providers are struggling. To help the clients decide if they should continue with current offshore service providers or change the provider, the teleconference proposes a model to assess a provider's status against polarization drivers based on the type of work, complexity of projects, and internal program management capability.

Agenda:

• Indian IT services polarization accelerates as sub-scale providers fall behind
• Lack of investment by sub-scale providers limits their client value
• Symptoms of the polarized vendors and issues related to sub-scale vendors
• Mapping your provider polarization survival strategy
• Using hard provider metrics to re-set vendor sourcing and management strategy
• What drastic steps sub-scale providers will take that clients need to understand and prepare for

Vendors mentioned: Cognizant, HCL, Hexaware, iGate Global Services, Infosys, KPIT Cummins, Mind Tree, NIIT Technologies, Patni, Poloaris, Satyam, Sonata Software, Syntel, Tata Consultancy Services, Wipro, and Zensar