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For Customer Experience Professionals

WEBINAR: The Canada Customer Experience Index, 2019

Modest Gains Amid Stagnation Give Canadian CX Its Best Year Yet

August 6, 2019

Description

During this webinar, we delve into the latest results from Forrester’s Canada Customer Experience Index. We discuss trends in CX quality at the brand and industry level, the role that emotion plays in CX, and the implications for CX-based differentiation.

Key takeaways:

  • Learn about the latest trends in CX quality across 14 industries.
  • See which brands are today’s CX leaders and which are yesterday’s news.
  • Understand which emotions really drive customer loyalty.

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