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The Canada Customer Experience Index, 2020

August 27, 2020


During this webinar, we delve into the latest results from Forrester’s Canada Customer Experience Index. We explain the pandemic’s effects on this year’s results, discuss trends in CX quality at the brand and industry level, and explore the impact of CX-based differentiation.

Key takeaways:

  • Learn about the latest trends in CX quality across 14 industries.
  • See which brands are CX leaders.
  • Understand how CX differentiation can help drive long-term success

Target audience level:
all levels

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