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Price: $300 (USD)
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2020 was a watershed moment for healthcare and digital transformation. To succeed in the future of healthcare, healthcare organizations (HCOs) must lay the foundation now for a continuous proactive model in healthcare and digital optimization. As new regulatory and legislative pressures loom, HCOs that shift strategically now will be better positioned for future success — or risk facing irrelevance.
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This webinar was originally scheduled for February 15, 2024Effective customer feedback management and customer experience (CX) measurement programs can help you understand your customers’ needs and determine whether your organization creates customer experiences that drive business results. Join us to discuss the results of latest voice-of-the-customer (VoC) and CX measurement survey.Key takeaways:Learn how CX leaders around the world are executing their feedback management and CX measurement programs.Learn what metrics CX leaders and their organizations rely on.See what technology CX leaders are using and how they’re leveraging generative AI.Target audience level: all levels
Are you prepared for the unexpected? In the world of business resilience, disaster recovery is a key strategic capability. In this webinar, we dive into key trends, challenges, and best practices from the latest disaster recovery practices survey. Join us to learn practical strategies to strengthen your organization's disaster recovery program.Key takeaways:Understand the importance of disaster recovery as a strategic capability rather than just a technical one.Learn what strategies and platforms disaster recovery leaders are using to measure and respond to disasters. Understand the importance of business impact analyses (BIAs), risk assessments, and regularly updating disaster recovery plans.Target audience level: all levels
Emily Pfeiffer, Forrester principal analyst, presents the state of the commerce search and product discovery market, including the results of the recent Forrester Wave of this market. With the help of Sucharita Kodali, VP and principal analyst, Emily takes your questions — live!Key takeaways: Learn the state of the newly-converged commerce search market.Know who the major players are and how they’re leveraging their recent acquisitions.Target audience level: all levels
In 2023, the top 35 global data breaches exposed about 1.5 billion records, and the top 35 global privacy abuses led to almost $2.6 billion in fines. What can security leaders learn from these incidents? Join several members of Forrester’s security and risk team for a deep dive into key trends and a robust discussion of lessons learned.Key takeaways: Discover key trends in the top data breaches and privacy abuses of 2023.Use lessons learned from these events to support proposed security initiatives with your executive team.Learn how to justify your team’s involvement in key partnerships and business initiatives and manage your own risk as a security leader.Target audience level: beginner
For too long, the B2B enablement community has struggled with identity, with our “why” and “what” undergoing seemingly constant analysis paralysis. It’s time to leverage our amazing evolution more effectively by proving how enablement actions and expertise inform business outcomes that matter — and by informing your best journey to success. Forrester VP and Principal Analyst Peter Ostrow reveals new research data showcasing how best-of-breed enablement leaders deliver measurable outcomes across the entire spectrum of hot topics for 2024: delivering measurable value, optimizing seller competence and content, and adapting to constant change.Key takeaways:Learn how to deliver measurable enablement value.Discover ways to optimize seller competence and content. Understand how to adapt to constant industry change.Target audience level: all levels
Journey centricity leads to higher revenue, reduced costs, and better customer experience (CX). But becoming journey-centric takes many years and requires a change in operating model, moving six operational levers in concert. This webinar tells the story of how E.ON embraced a journey-centric federated operating model to cocreate value for its customers and the business.In 2010, E.ON hit rock bottom. Customers sat with the executive board and shared some brutal insights — “I don’t know you, I don’t trust you, I don’t like you, and you’re probably destroying the planet, too.” E.ON had to improve CX and reduce detractors, as well as find ways to create devotees who stay loyal to the brand, are profitable, and forgive mistakes in a rapidly changing energy world. Since 2008, E.ON has been on a path to use journeys, not processes, as the building blocks for sustainable growth. Its customer journeys are key to giving over 47 million customers access to a sustainable supply of electricity and heat — with the aim of becoming climate neutral by 2040.Key takeaways:Learn how E.ON overhauled nine key customer journeys and created federated journey teams across nine geographical markets with a center of excellence.Understand how E.ON established a clear “why” and got broad executive support.Learn how E.ON instilled a journey mindset and professionalized and decentralized journey roles.Find out how E.ON uses three tiers of metrics embedded across all layers of the organization with driver and ROI analysis.Dive into the results of E.ON’s ongoing transformation, including a 40-point improvement in strategic Net Promoter Score℠ (NPS).Target audience level: all levels