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The Pulse Of Financial Services Customers In Asia Pacific

November 5, 2019


The adoption of digital banking is about to accelerate and reach new levels of scale in Asia Pacific. Pioneers such as WeBank and Kakao have foreshadowed what is on the way, but this is just the beginning. As regulators in markets like Hong Kong and Singapore release digital banking licenses and other markets follow in their footsteps, the regional retail banking environment is on the cusp of major new digital banking breakthroughs. Consumers are more likely to engage with firms that prioritize helping them improve their financial well-being. The skepticism that nontraditional digital players won’t make a big impact in the financial services sector is fast disappearing.

Target audience level: beginner

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