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This pandemic has revealed a unique opportunity for customer service organizations. On one hand, it has elevated the importance of customer service to nurture customers to retain their loyalty — and spend. Case in point? Growing revenue and improving customer experiences are top post-pandemic business priorities.
On the other hand, the pandemic has accelerated modernization strategies that were already underway, such as digitization and cloud adoption — the value of which will extend far beyond the current circumstances.
To emerge stronger and leaner from the pandemic, you will have to reimagine your current strategy and long-term investments in digitization, AI, and automation. You will also have to focus on operational agility and resilience to quickly adapt to the unexpected. This webinar highlights the three megatrends that customer service leaders must stay abreast of to weather the storm in 2021.
Key takeaways:
Target audience level: intermediate
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