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Description
We're at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This webinar outlines the top 10 technology trends for customer service that you must pay attention to in 2018 to stay ahead of your competition.
Key takeaways:
- Understand customers' ever-growing expectations and how to meet them.
- Explore how automation and artificial intelligence can help reshape customer service operations.
- Learn how to maximize human connections in an increasingly digital world.
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