Description
During this webinar, we delve into the latest results from Forrester’s US Banking Customer Experience Index. We discuss what drives a great customer experience for banking, the role that emotion plays in CX, and implications for CX-based differentiation.
Key takeaways:
- See which US banking brands are today’s CX leaders, and learn how they are driving great CX.
- Understand what really drives customer loyalty and creates a great customer experience in banking.
Target audience level: all levels
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