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The US Banking Customer Experience Index, 2019

October 3, 2019


During this webinar, we delve into the latest results from Forrester’s US Banking Customer Experience Index. We discuss what drives a great customer experience for banking, the role that emotion plays in CX, and implications for CX-based differentiation.

Key takeaways:

  • See which US banking brands are today’s CX leaders, and learn how they are driving great CX.
  • Understand what really drives customer loyalty and creates a great customer experience in banking.

Target audience level: all levels

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Price: $ 300.00(USD)


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