Skip to main content

Save or Share this Report


The US Customer Experience Index, 2019

Small Gains Emerge Amidst Widespread Stagnation

June 26, 2019


During this webinar, we delve into the latest results from Forrester’s US Customer Experience Index™. We discuss trends in CX quality at the brand and industry level, the role that emotion plays in CX, and implications for CX-based differentiation.

Key takeaways:

  • Learn about the latest trends in CX quality across 16 industries.
  • See which brands are today’s CX leaders and which are yesterday’s news.
  • Understand which emotions really drive customer loyalty.

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.

Contact us to learn more.

Purchase Webinar

Price: $ 300.00(USD)


Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.