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For Customer Experience Professionals

WEBINAR: The US Customer Experience Index, 2019

Small Gains Emerge Amidst Widespread Stagnation

Wednesday, June 26, 2019, 1:00 PM-2:00 PM Eastern time

Description

During this webinar, we delve into the latest results from Forrester’s US Customer Experience Index™. We discuss trends in CX quality at the brand and industry level, the role that emotion plays in CX, and implications for CX-based differentiation.

Key takeaways:

  • Learn about the latest trends in CX quality across 16 industries.
  • See which brands are today’s CX leaders and which are yesterday’s news.
  • Understand which emotions really drive customer loyalty.

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Price: $ 300.00(USD)

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Technical Information

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Webinar FAQs

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