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Description
During this webinar, we delve into the latest results from Forrester’s US Customer Experience Index™. We discuss trends in CX quality at the brand and industry level, the role that emotion plays in CX, and implications for CX-based differentiation.
Key takeaways:
- Learn about the latest trends in CX quality across 16 industries.
- See which brands are today’s CX leaders and which are yesterday’s news.
- Understand which emotions really drive customer loyalty.
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