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Description
Improving the quality and equity of the US federal customer experience (CX) is a White House priority. In this webinar, we review our annual federal Customer Experience Index (CX Index™) rankings. We share insights about CX quality and performance on key drivers for five demographic categories and assess how federal CX quality affects mission performance.
Key takeaways:
- Explore the state of the US federal CX overall and dive deeper into CX across five demographic categories.
- Understand the effect that unequal CX has on federal customers and agencies.
- Learn where to focus your efforts to improve federal CX quality.
Target audience level: all levels
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