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Description
Historically, TEM focused on invoice tracking and carrier bill audits to rein in telecom spend. However, today's work-anywhere environment defined by seemingly ubiquitous wireless access and increasing internationalization coupled with an ongoing move toward services centralization challenges this retroactive approach on telecom spend. Instead, to better provision the communication needs of an empowered workforce, Infrastructure & Operations (I&O) Professionals must now take more proactive approaches to optimize telecom resources and spend. Join Forrester Analyst Onica King as she outlines how today's TEM solutions to help you move from a retroactive to a proactive stance that strategically tackles telecom resources and spend.
Agenda:
- Trends affecting TEM
- Scope of today's TEM offerings
- Overview of the TEM market
- Recommendations for a strategic approach to TEM
Vendors Mentioned: Accenture, Amtel, Anatole, Assentinel, Avema, Avotus, Azzuri, CSC, Dimension Data (Xigo), EZwim, IBM (Rivermine), Movero, MDSL, OBS, Pinnacle, Profitline, Symphony Teleca, Tangoe, Telesoft, Veramark, Verizon, Vodafone Global Enterprise
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