WEBINAR: Top 10 Ways To Improve Your Digital Customer Experience Part 2
September 26, 2012
Whenever we ask Customer Experience Professionals how important it is to improve their digital customer experiences, they reply emphatically, "It's critical!" But still firms struggle to identify what digital experience improvements they need to make — and, once that's nailed down, how exactly to make them.
This two-part webinar gives Customer Experience Professionals the tools and processes they need to make digital customer experience improvements across touchpoints such as websites, mobile phones, and tablets. Forrester recommends 10 tactics for evaluating digital touchpoints and determining customers' needs, proven and emerging methodologies for redesigning digital interactions, and best practices for ensuring that your digital experiences support your business objectives.
- No. 5: Get Outside Help When And Where You Need It
- No. 4: Plan For The Post-Launch Reality
- No. 3: Bolster Your Company's Brand
- No. 2: Measure Digital Touchpoint Performance Against Business Metrics
- No. 1: Unify The Overall Customer Experience
Already a Client?
Log in to access this webinar.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Contact us to learn more.
See the Webinar FAQs for answers to technical and other Webinar questions.
User Experience Fundamentals, Part 2: Personas
January 24, 2017 | Kelly Price
User Experience Fundamentals, Part 3: Journey Maps, Stories, And Scenarios
February 08, 2017 | Kelly Price
User Experience Fundamentals, Part 4: Co-Creation
February 22, 2017 | Kelly Price
More On Demand
User Experience Fundamentals, Part 1: User Research
January 10, 2017 | Kelly Price
How You Can Leverage The B2B Tech CX Index™ To Build Outstanding Customer Experiences
September 29, 2016 | TJ Keitt
Resonant CX Strategies Require The Right Customer Research At The Right Time
June 15, 2016 | Deanna Laufer