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Description
In today’s customer driven business environment, organizations must be laser focused on delivering great customer experiences. Traditional planning practices of “stuffing the funnel” create demand that exceeds the capacity to deliver. Continual juggling of priorities forces organizations to overbook and under deliver. Smart resource management focuses on selecting the right work at the right time to ensure your most important asset — your people — work at their optimum productivity.
Key takeaways:
- Focus on first things first to prioritize what work has to take precedence.
- Understand the importance of team structure and consistent approaches to reduce lag in planned work.
- Learn how to manage change without hampering productivity.
- Understand the importance of transparency into demand and how automation and analytics can prevent unplanned work from derailing your resources.
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